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Get help with active orders, deliveries, payments, and account questions.
Help for every order, from first slice to final delivery.
Share your order number and we will route you faster to the right team. For urgent changes, use phone or live chat during bakery hours.
Bakery support hours
Monday - Friday: 08:00 - 18:00
Saturday: 09:00 - 15:00
Contact options
Fast help for order changes, delivery timing, and account issues.
Reply within 5 minutes
Email support
Best for detailed questions, custom cake requests, or attachments.
info@dreamcake.se
Phone line
Speak directly with the bakery team for urgent order updates.
+46 768815383
Frequently asked questions
Yes, for most orders you can request updates up to 24 hours before pickup or delivery. Contact support with your order number and the change you need.
Reach out as soon as possible. We can usually move the slot depending on kitchen capacity and courier availability.
Refund eligibility depends on how close the order is to production. If there is a quality issue, contact support with a short description and a photo.
Before you contact us
Keep your order number ready.
Mention pickup or delivery date.
For quality issues, attach a photo if possible.
Fastest route for urgent issues
Need to check an order instead?
Open your recent orders to review status, dates, and item details before contacting support.